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Thank you for taking the time to leave your feedback. As a long-time Alien Gear Customer, we understand why the differences between this holster and your previous ones would stand out, and we’d like to clarify a couple of things.<\/p>\n
The optic clearance is incorporated into the current shell design, so there isn’t a separate optic\/non-optic selection for this holster. You do not need to have a red dot installed to use it.<\/p>\n
The hardware used on our current Cloak Series may also look different from the hardware on some of your older Alien Gear holsters. A difference in hardware design or appearance, however, does not mean that lower-quality hardware was used.<\/p>\n
More importantly, your Cloak Belt Holster is specifically molded for the firearm selected and features adjustable passive retention. Your Smith & Wesson CSX should be securely retained, and the excessive movement you’re describing is something we would want the opportunity to review rather than have you continue carrying a holster you don’t feel is secure.<\/p>\n
Please contact our Customer Service Team with your order number and, if possible, photos or a short video demonstrating the movement. We’d be happy to review the fitment and determine what may be occurring.<\/p>\n
We appreciate your many previous purchases and your feedback regarding the changes you’ve noticed in the current design.<\/p>\n<\/div>\n