Thank you for taking the time to leave your feedback. As a long-time Alien Gear Customer, we understand why the differences between this holster and your previous ones would stand out, and we’d like to clarify a couple of things.
The optic clearance is incorporated into the current shell design, so there isn’t a separate optic/non-optic selection for this holster. You do not need to have a red dot installed to use it.
The hardware used on our current Cloak Series may also look different from the hardware on some of your older Alien Gear holsters. A difference in hardware design or appearance, however, does not mean that lower-quality hardware was used.
More importantly, your Cloak Belt Holster is specifically molded for the firearm selected and features adjustable passive retention. Your Smith & Wesson CSX should be securely retained, and the excessive movement you’re describing is something we would want the opportunity to review rather than have you continue carrying a holster you don’t feel is secure.
Please contact our Customer Service Team with your order number and, if possible, photos or a short video demonstrating the movement. We’d be happy to review the fitment and determine what may be occurring.
We appreciate your many previous purchases and your feedback regarding the changes you’ve noticed in the current design.
